Frequently asked questions
Short answers to the most common questions: account, data, apps, mobile and billing.
Account and login
I forgot my password. What now?
Use the Forgot Password link on the login screen; a single-use reset link is sent to your e-mail.
The verification e-mail did not arrive.
Check your spam folder; the sender is noreply@ohana360.com. If it is still missing, write to support@ohana360.com.
My login is temporarily blocked.
Repeated failed attempts are blocked for about 15 minutes for security. Wait, or use password reset.
What is my org address (subdomain)?
It looks like yourcompany.ohana360.com and is shown under Setup > My Domain. Logging in from ohana360.com redirects you automatically.
Data
If I disable an app, is my data deleted?
No. The data goes dormant and invisible; re-enable the app and it returns exactly as it was.
I deleted a record by mistake.
Restore it from the Recycle Bin.
Can I export my data?
Yes: CSV export from every list, and a full data export for admins on the Compliance screen.
Is my data backed up?
Yes, automatically every night, with recent copies retained.
Can I import my Excel list?
Yes: save it as CSV and upload via Setup > Import with field mapping. Duplicate checks prevent double records.
Apps and features
Which apps are included?
They are listed in the Marketplace according to your org's package; Platform360 (Accounts, Contacts, Tasks, custom objects, reports) is in every package.
Can I build my own data model?
Yes: create custom objects and fields in the Object Manager; they are usable in reports and flows immediately.
Can the interface be in English?
Yes, switch TR/EN instantly from the profile menu.
Where is the kanban view?
The ▦ button in every list header turns the list into a kanban board.
Mobile
Is there a mobile app?
Yes: iOS and Android apps, plus add-to-home-screen (PWA) from the browser. Every screen is mobile friendly.
Support
How do I get support?
E-mail support@ohana360.com. For legal matters, legal@ohana360.com. Including your org address and a screenshot speeds up the resolution.
I have a suggestion. Where do I send it?
Write feature ideas to support@ohana360.com; the roadmap is fed directly by user requests.